Privacy Policy

Welcome to Valgorit.com. This website is owned and operated by Valgorit Serve India Private Limited. We are committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and purchase our sneakers.

1. Information We Collect

We collect information that is necessary to provide you with a seamless shopping experience. This includes:

  • Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.

  • Transaction Context: Details of the products you have searched for or purchased (order history).

  • Technical Data: IP address, browser type, and device information used to access our site.

2. Information We DO NOT Collect or Retain

In strict compliance with RBI mandates and Indian financial regulations:

  • Payment Details: Valgorit does not see, collect, or retain your sensitive financial information. All transactions are processed through secure, third-party Payment Aggregators (e.g., Razorpay, Cashfree, or PayU).

  • We do not store your Credit/Debit Card numbers, CVV, Expiry Dates, or Net Banking passwords. These details are encrypted and handled solely by our PCI-DSS compliant payment partners.

3. How We Use Your Information

We use your data primarily to fulfill your sneaker orders. Specifically:

  • To process and deliver your orders (Sharing your name and address with our courier partners).

  • To send order updates via Email, SMS, or WhatsApp.

  • To improve our website functionality and product range.

  • To comply with legal and tax obligations (GST invoicing).

4. Data Retention

We retain your contact and order information only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once the data is no longer required, it is securely deleted or anonymized.

5. Disclosure to Third Parties

We do not sell your data. We only share information with trusted third parties essential for our business operations:

  • Logistics Partners: To deliver your sneakers to your doorstep.

  • IT & Hosting Services: To maintain the security and speed of Valgorit.com.

  • Legal Authorities: Only when required by law to prevent fraud or unauthorized transactions.

6. Your Rights

Under the DPDP Act, 2023, you have the right to:

  • Request a copy of the personal data we hold about you.

  • Request the correction of inaccurate data.

  • Withdraw your consent for marketing communications at any time.

7. Security Measures

We implement industry-standard security protocols (SSL Encryption) to protect your personal information during transmission. While no method of transmission over the internet is 100% secure, we follow all Indian regulatory requirements to safeguard your contact data.

8. Cookies

We use cookies to remember your preferences (like items in your cart) and to understand site traffic. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the site.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are provided below:

Attn: Grievance Redressal Officer
Valgorit Serve India Private Limited
Address: Second Floor, Office No. 208, Plot No. 3, Vardhman Prachi Plaza Community Centre, Sector 8, Rohini, New Delhi 110085.
Email: info@valgorit.com / valgoritserveindia@gmail.com
Phone: +91 93551 51723